Manager - IT Client Services
City of Thunder Bay
125 Syndicate Ave SThunder Bay, OntarioP7C6A9
At the City of Thunder Bay, Our City Runs on People Like You. Together, we’re building a workplace where everyone belongs – where your leadership enhances lives, strengthens community, and supports the people delivering IT services every day.
In the IT Client Services team, your leadership will champion innovation and will bridge the gap between technology and users, ensuring services are intuitive, effective, and designed with users in mind.
You will be part of a work environment that supports respectful interactions, meaningful opportunities to grow, and a culture that promotes well-being and collaboration.
Thunder Bay offers more than a fulfilling career. With its natural beauty, affordability, and strong sense of community, it’s a city where you can grow personally and professionally.
Full Time
Software / Computer Technician/
1
98,941.44 - 116,401.69
70
n/a
5/5/2026
n/a
In this leadership role, you will take ownership of the IT Client Services management portfolio and key responsibilities will include:
Developing, managing and operating the City’s IT Service Management portfolio, comprised of IT Help Desk Services.Developing and continually evolving the IT Service Management Strategy; establishing and promoting a corporate single point of contact for IT service requests and helpdesk services.Owning the client service portfolio for the Corporate Information Technology Division, building expertise, and understanding of the client’s business to provide direction on how best to manage IT service delivery and facilitate the adoption of new solutions and technology.Being responsible for the implementation and ongoing management of the incident management process.Managing and auditing the Corporate IT asset database and working collaboratively with the Manager – Networks, Technology & Cloud Services to develop cyclical replacement strategies based on client requirements.Managing the IT training program for the Corporation, identifying corporate needs and determining appropriate training sessions. Gathering and analyzing metrics to benchmark Corporate Information Technology service delivery; analyzing trends and making IT Client Services adjustments as needed; managing and maintaining the CIT Intranet and Metrics Dashboard; reporting on various metrics related to corporate IT and digital initiatives. Assuring compliance with Corporate programs and objectives; take corrective actions where required.
We’re proud to offer a workplace where your well-being, growth, and sense of purpose come first. As a Manager – IT Client Services, you’ll enjoy:
A competitive salary that reflects your expertiseA matching pension plan to help you build long-term financial securityComprehensive health, vision, and dental coverage, plus life insurance for peace of mindGenerous paid vacation and holidays, with the option to purchase additional leave days when you need more time offAccess to a confidential Employee and Family Assistance Program (EFAP) and wellness initiatives to support your overall healthLeadership development and tuition reimbursement programs, so you can continue to grow your skills and careerA culture of recognition and appreciation, with staff events and programs that celebrate your contributionsThe opportunity to lead a dedicated and talented team, who are highly respected within the Corporation
Here’s what will help you succeed as a Manager, IT Client Services:
Degree in computer science or a degree in business administration majoring in information systems, together with three to five years’ experience in providing, managing, and building IT service functions including helpdesk services and tracking, IT software installations, IT training, and end-user device provisioning; orDiploma relating to computer systems/network technology, together with four to six years’ experience in providing, managing, and building IT service functions including helpdesk services and tracking, IT software installations, IT training, and end-user device provisioning;Three to five years’ supervisory experience, preferably in a unionized environment
https://careers.thunderbay.ca/careers
Lead With Us - Apply Today
https://careers.thunderbay.ca/careers
