Business Aftercare Coordinator

NADF is seeking a dynamic individual to join our team as a Business Aftercare Coordinator Established in 1987, NADF is a results-oriented Indigenous organization delivering programs and services that support and empower Indigenous peoples and First Nation communities in Northern Ontario to pursue business and community economic development opportunities. The Business Aftercare Coordinator (BACC) plays an important role in supporting NADF’s post-lending services by providing guidance, financial mentoring, and quality assurance to Indigenous entrepreneurs across Northern Ontario.
The Business Aftercare Coordinator is responsible for supporting Indigenous entrepreneurs, with a primary focus on post-loan care and monitoring. This position will enhance NADF’s clients’ success through training, process reviews, proactive monitoring of financial health, and storytelling of client achievements.
You are a dedicated team player, have the highest integrity and ability to maintain confidentiality; you are a superior communicator with strong written and verbal skills; you are proactive, organized, and energetic.
Key Responsibilities:
1.Post-Lending Client Support:
The Business Aftercare Coordinator provides ongoing support to NADF clients after loan issuance, ensuring financialhealth and operational efficiency, with Client Engagement & Monitoring, Training & Mentorship, and Feedback andReporting.
2.Enhancing Developmental Lending Capacity. The Business Aftercare Coordinator supports NADF’s strategic growthby integrating technology and improving service delivery.
3.Storytelling & Relationship Building:
Educate clients on the importance of having clear policies and procedures in place. Teach them how to communicateand enforce these policies with their team effectively.
4.Continuous Support:
Offer ongoing support, reviewing and revising policies, and helping NADF clients navigate changes in regulations oroperational needs.