Staffing Support Worker
City of Thunder Bay
750 TungstenThunder Bay, OntarioP7B6R1
The City of Thunder Bay provides exceptional quality of life to those who live, work, and play in
Thunder Bay – a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and connects Northwestern Ontario to the world. We value our high quality of life and promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all.
The City of Thunder Bay is a place where art, culture and nature come together!
POSITION SUMMARY: Under the direct supervision of the Director of Nursing, provides administrative, clerical, and scheduling support for the Divisional sections and assists with the time management and hiring processes.
Full Time
Office Support Worker
1
$57, 809.69 - $65, 692.81
0
n/a
4/6/2026
n/a
MAJOR RESPONSIBILITIES:
• Ensures staffing requirements for all Pioneer Ridge sections are met to comply with operational needs and as directed by supervisors.
• Schedules staff, maintains a master schedule, ensures staff replacement, and coordinates the vacation selection process, while following applicable collective agreement and Employment Standards Act requirements.
• Maintains and archives relevant scheduling data, and time sheets as per Corporate policies.
• Assists in scheduling educational sessions and orientation for all Pioneer Ridge staff as required.
• Assists in the filling of vacancies and empty rotations in collaboration with Supervisors, payroll and Administrative Assistants.
• Assists in the creation of new schedules, as required.
• Participates in quality improvement initiatives related to staffing and scheduling software.
• Performs such other related duties as may be assigned.
QUALIFICATIONS: Education/Experience:
• Secondary school graduation together with a minimum of three years’ scheduling experience, preferably in a large institutional setting
Skills/Abilities:
• An understanding of the needs of the long-term care sector related to staffing and an ability to deal with staff
• Ability to communicate effectively and concisely, both orally and in writing
• Ability to comprehend and apply rules and guidelines related to scheduling
• Ability to establish and maintain effective working relations with superiors, co-workers, staff, and the public
• Ability to work independently and as a member of a team
• Self-starter with proven organizational and analytical skills
• Independent judgment when dealing with confidential or sensitive issues
• Proficient in the use of a computer and related word processing and spreadsheet software
• Competent within the meaning of the Occupational Health and Safety Act
CONDITIONS OF EMPLOYMENT:
• Must undergo a successful Police Vulnerable Sector Check (PVSC)
• Must provide proof of full COVID-19 vaccination at point of conditional offer
• Prior to commencing employment, will be required to review and attest/affirm to all Pioneer Ridge Staff Immunization Policies
• Must have successfully undergone a "two step" tuberculosis skin test within the 12 months prior to employment
• Must sign and abide by Employee Confidentiality Statement
• Prior to commencing employment, must undergo a successful Offence & Professional Misconduct Declaration Process
• Must successfully complete all mandatory training as required by the Corporation on an annual basis
General Information:
As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups, women and members of the 2SLGBTQ+ community.
ONTARIO HUMAN RIGHTS CODE: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity
or gender expression. Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include:
• Photos
• Any certificates that have photo identification
• Driver’s licences
• Police records checks
Note: The above documentation will be requested by the Human Resources Division should you be the successful applicant. If a Criminal Record Check is required, it will be requested by Human Resources should you be the successful applicant. Please do not submit your Criminal Record Check with your application.
ACCOMMODATION: Reasonable accommodations are available upon request for all parts of the recruitment process.
PRIVACY: Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: 625-3866
