POSITION SUMMARY:

Under the general direction of the Vice President, Lines & Operations, and the guidance of the Lines & Operations Coordinator, is the front-line customer service person at the SYNERGY NORTH Operations Centre and is responsible for handling and routing various customer inquiries and requests, as well as performing various clerical functions related to Lines & Operations and AM&E.

·         Receives, compiles, processes, and directs internal and external customer inquiries and complaints to the appropriate area(s).

·         Dispatches emergency calls as necessary.

·         Processes time sheets (including overtime), maintains and balances banked overtime for all Lines & Operations and AM&E Union staff, and checks and balances at the end of the pay period for payroll purposes.

·         Performs administrative functions related to the initiation, distribution, recording and completion of all service and work orders, performing follow-up if required to ensure that each are addressed.

·         Performs clerical work for Lines & Operations and AM&E, not limited to and including reception, filing, typing, completion of forms, processing P-card statements, and data entry as well as other related tasks assigned by the Lines & Operations Coordinator.

·         Records and distributes minutes of meetings

·         Schedules appointments for Line Supervisors, Distribution Technician(s), and Service Trucks.

• Reconciles purchasing receivers and invoices.
• Assists the Engineering and Metering Departments with clerical duties as required.
• Distributes the internal mail.
• Ensures that the security policy of the Operations Centre is adhered to when visitors and/or guests are visiting the building.
• Maintains stock of supplies in meeting rooms and assists with meeting room set-up if required.

·         Performs such other related duties as may be assigned.