Helpline Relief Worker

Deadline Date: May 24, 2019

Talk4Healing, Ontario's Indigenous Women's Helpline is currently seeking Help Line Relief Workers. Helpline Relief Workers are responsible for providing coverage and support services, in multiple Indigenous languages, English or French to callers on the Indigenous Womens' Help Line (Talk4Healing) within an Anishinabe Health and Wellness Framework. Hours of work can be from 0-40 per week, based on organizational needs. The helpline operates 24/7.

Posting Date:
May 14, 2019
Thunder Bay
Ontario Street
Start Date:
Number of positions:
Days of work:
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
Social Services
  • To provide shift coverage and support to full-time staff during weekdays, statutory holidays and week-ends.
  • To provide emotional and crisis support/intervention, safety planning, information and referrals to Anishinabe women to assess their situation, particularly with reference to their safety.
  • To provide information and assistance in naming appropriate strategies; provides information and referral to appropriate community resources.
  • To provide reliable and accurate information and services referral to Anishinabe women fleeing violent relationships.
  • To provide information, support and assistance to friends, families, neighbours of abused Anishinabe women, service providers and other professionals in contact with abused women.
  • To maintain records of all calls according to the format and guidelines set out by the Help Line.
  • To operate in an unbiased, woman-positive, and non-judgmental manner, consistent with the philosophy of the service.
  • To keep up to date with necessary information in order to accurately assess a caller's situation and to determine appropriate community resources if any.
  • To keep up to date with professional development in order to understand the continuing emergence of new issues and acquire more in-depth information in the whole field of Anishinabe woman abuse.
  • To attend all mandatory trainings within the Help Line's internal training series as per agency policy.
  • To access necessary services on behalf of callers in cases of emergency and/or situation where callers are not able to do so themselves, while respecting confidentiality.
  • To maintain records of all calls according to the format and guidelines set out by the Anishinabe Womens' Helpline.
  • To maintain co-operative working relationships and participates in the general operation of the agency.
  • To utilize downtime in an effective manner i.e.; debriefing, grounding, reading relevant materials, and reading agency communication tools.
  • As required by section 72(1,2, & 3), of the Child and Family Services Act, to report all cases of suspected child abuse, or a child that is need of protection directly to the appropriate child protection agency, following the procedures established by the Anishinabe Womens' Helpline.
  • To ensure Health and Safety compliance in the workplace by following policies, procedures and best practices and reporting any unsafe environments.
  • To follow confidential handling of client information as dictated by Privacy Legislation.
  • To constructively participate in staff meetings, seminars and training sessions as required.
  • To adhere to all policies and procedures and ensure adherence to program best practices.
  • To work from a wholistic perspective, utilizing the teachings of the medicine wheel and Seven Grandfather Teachings.
  • To take personal responsibility to increase sensitivity, awareness and implementation of Beendigen's cultural teachings and organizational practices in both professional conduct and work-related deliverables.
  • To be prepared to work in conjunction with the philosophy and mandate of the organization.
  • To preserve confidentiality of all residents, clients, staff, students, volunteers and agency information.
  • To represent the organization in a positive and professional manner at all times.
  • Any other duties as requested by the Talk4Healing Supervisor; commensurate with role.                                                                            The above statements are the general functions of the position, and should not be interpreted as a detailed description of all the work requirements that may pertain to the job.
    Qualifications:Required: An appropriate Bachelor's Degree or College Diploma with 2 to 3 years relevant experience. Preferred: Bilingual in English and Ojibway, Oji-Cree or Cree, other indigenous language or French. Experience working in an Indigenous organization.Misc.:Employment is subject to:
  • Must provide a successful Police Records Check (Vulnerable Sector) 
  • Must undergo a two step tuberculosis skin test within 3 months of employment
  • Ability to work shift work, including weekends and holidays 
  • Must sign Oath of Confidentiality 
  • First Aid and CPR Certification Funding: Ministry of Community and Social Services Affiliation: UNIFOR Local 229
    Closing Date/Apply by:May 24, 2019How To Apply:To apply, please go to, click the employment tab and apply online. Postings are also available on

Employer Contact Information

Contact Name:
Kathleen Sawdo
Position Title:
Human Resources Manager
Company Name:
100 Anemki Drive
Fort William First Nation
Postal Code:
Web Address: